The Ontario Lottery and Gaming Corporation today released a directive of best practices design to reduce risk and help prevent the spread of COVID-19.
In it, the OLG said: “We support all our retail partners and any decisions that they make about their business during this evolving situation. We thank you for your continued partnership.”
- Please follow your store’s current policies regarding best practices for physically handling any product.
- To avoid contact, ask customers to point to the INSTANT ticket they want.
- Have your customers use the Ticket Checker to check their tickets.
- Have customers pay with tap when possible at locations equipped to take tap.
- Tell customers to download the OLG Lottery App as a way to check their tickets from home.
- Try to promote Advance Play.
- Encourage customers to sign tickets before coming to the store (so they do not have to use in-store pens).
- Keep disinfectant close by and regularly sanitize your Silent Sellers, Playstands and any pens at the cash area or Playstand that are used by customers.
- Wash your hands as often as possible.
- Pay attention to OLG lottery terminal messages and pop-ups.
- Pay attention to public health authorities.
In addition, the OLG Prize Centre at Yonge and Dundas Street in Toronto is temporarily closed.
During this closure, please advise winners:
- Customers can continue to redeem lottery prizes of up to $999.90 at any one of the 10,000 lottery retail outlets provincewide. The payment of these prizes is subject to the availability of cash at specific outlets
- Customers can continue to mail their prize claims of up to $9,999.90, following the instructions on OLG.ca or by calling the OLG Support Centre at 1-800-387-0098
- Lottery prizes of $10,000 or more may be redeemed once the Prize Centre is re-opened. In the meantime, OLG is assuring customers that all lottery prizes will be redeemed per their terms and conditions on OLG.ca. The organization is looking at extending the 12-month time period for the redemption of lottery products sold through lottery terminals and PlayOLG.ca; Details to come. The extension would also apply to INSTANT tickets.