How did you get into this industry?
I started at Shell Canada as a student 15 years ago and quickly became assistant manager. When Mr. Mondor became owner, I became manager, then supervisor and I’m now in charge of eight gas stations and convenience stores.
What do you like most about your job?
I love interacting with clients, employees and representatives. My days are full of challenges that motivate me to keep improving.
What was the biggest challenge of your career?
As supervisor, we quickly went from four to 15 gas stations, and it was challenging to train staff and manage sites that were far from each other and had different needs.
What's the best advice you ever received?
Begin each day with a positive attitude.
What's your career highlight?
I’ve worked very hard for many years to attain my career goals and dreams. My biggest success is learning all the details and secrets that allow me to be a better general director.
What work-related accomplishment are you most proud of during the last year?
In January, we nominated an employee from BoniSoir/Sobeys as our manager of the year—recognizing someone from my team for her excellent work made me proud to have the best manager in Quebec.
What excites you most about the future of this channel?
We’re constantly proactive to follow the trends and stay on top of the competition. There may be fewer gas stations in the future, so we must continue offering exemplary customer service and attract clients with new products and promotions.
How do you define yourself as a leader?
I’m a team player that brings people together, and I want my employees to feel happy and satisfied at work.