Are your employees happy and engaged?

Your staff members are the face of your business, and to ensure they're providing the best service possible, there are a few things you need to keep in mind. Bill MacKay outlined 4 ways you can ensure employee satisfaction at The Convenience U CARWACS Show in Toronto in March. Check out this 2-minute video for a summary of Bill's top tips. Above everything else, he stressed the importance of recognizing and praising a job well done.

Here's a quick recap of his top 4 tips:

1. Keep your employees satisfied.

2. Give your employees what they need.

3. Recognize staff performance.

4. Create your action plan.