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OLG shares best practices for lottery sales during COVID-19 pandemic


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The Ontario Lottery and Gaming Corporation today released a directive of best practices design to reduce risk and help prevent the spread of COVID-19.

In it, the OLG said: "We support all our retail partners and any decisions that they make about their business during this evolving situation. We thank you for your continued partnership."

Minimize contact

  • Please follow your store’s current policies regarding best practices for physically handling any product.

  • To avoid contact, ask customers to point to the INSTANT ticket they want.

  • Have your customers use the Ticket Checker to check their tickets.

  • Have customers pay with tap when possible at locations equipped to take tap.

  • Tell customers to download the OLG Lottery App as a way to check their tickets from home.

  • Try to promote Advance Play.

  • Encourage customers to sign tickets before coming to the store (so they do not have to use in-store pens).


  • Keep disinfectant close by and regularly sanitize your Silent Sellers, Playstands and any pens at the cash area or Playstand that are used by customers.

  • Wash your hands as often as possible.

Stay informed

  • Pay attention to OLG lottery terminal messages and pop-ups.

  • Pay attention to public health authorities.


In addition, the OLG Prize Centre at Yonge and Dundas Street in Toronto is temporarily closed.

During this closure, please advise winners:

  • Customers can continue to redeem lottery prizes of up to $999.90 at any one of the 10,000 lottery retail outlets provincewide. The payment of these prizes is subject to the availability of cash at specific outlets

  • Customers can continue to mail their prize claims of up to $9,999.90, following the instructions on or by calling the OLG Support Centre at 1-800-387-0098

  • Lottery prizes of $10,000 or more may be redeemed once the Prize Centre is re-opened. In the meantime, OLG is assuring customers that all lottery prizes will be redeemed per their terms and conditions on The organization is looking at extending the 12-month time period for the redemption of lottery products sold through lottery terminals and; Details to come. The extension would also apply to INSTANT tickets.

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