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10/14/2014

Video: Happy employees = happy customers

Find out how staff training and engagement can keep customers coming back time and time again.

When you hire a new employee it's important to think about how that employee will interact with new and existing customers. Watch this quick two-minute video to find out how and why happy, engaged staff members mean happy, loyal customers.

Here are Todd Sinclair's three tips from the Convenience U CARWACS video:

1. Hire right.

2. Train new employees.

3. Provide quality customer service.

What do you do to ensure employee engagement and customer loyalty?