Field service supervisor
National Energy Equipment Inc.
How did you get into this business?
I spent a number of years working as an industrial maintenance mechanic in the manufacturing sector before I joined National Energy in 2010 as a petroleum equipment service technician. The fast-paced and challenging world of ensuring fuelling stations are maintained in a manner that meets or exceeds environmental, safety, and operational standards has been a great fit for me. In 2015, I transitioned into my current role as a field service supervisor where I work both in the field and the office to ensure my team of service technicians have the training, support, and necessary resources to meet the ever-changing needs of our fuelling station customers.
What do you like most about your job?
I love that every day is different, and the industry is constantly evolving to adopt new technologies. The social aspect of daily interactions with retailers, technicians, and manufacturers is definitely a bonus, too.
What's the best advice you ever received?
Very early in my career I was told that patience is one of the most valuable things you could have, I didn’t recognize the value of that advice until much later in my career. I now include patience as one of the skills I work to develop in all of my technicians.
What are you most proud of during the last year? Watching my team continuously adapt to every challenge. The level of creativity, dedication, and teamwork that’s being demonstrated on a daily basis as we navigate ever-evolving health orders, supply chain issues, and even natural disasters is incredible.
What is your management or leadership philosophy or approach?
I am a hands-on leader who recognizes each of my reports are unique individuals with differing skill levels and learning styles. By working closely with my team, I am able tailor my approach and adjust support levels to individual needs.