2025 Future Leaders in Convenience + Car Wash Awards winner: JATINDERVEER CHANNI
“I always admired my father's competence in leadership, and when I reached a managerial position in my profession, I tried to work as hard as him,” says Channi.
“My biggest surprise was when I received compliments from my team members about my problem-solving and bringing out the best in them through my leadership style, something I used to see my father's co-workers say to him. My father is my idol and seeing myself achieve the similar respect he earned because of his competence is the highlight of my career.”
Franchise owner Bernita McHaffie says Channi shows tremendous initiative and credits him with helping to grow the business by 5% in a very difficult economy by staying focused on individualized customer service. She adds that as Petro-Pass agents approach retirement, Channi is preparing himself to be able to immediately step in, should an opportunity arise.
“He’s asked me to mentor so he can operate his own sites in the near future, and he’s taken courses outside of work to enhance his small business operation skills,” says McHaffie, noting that Channi champions new ideas.
“Our site is close to nine restaurants that have opened in the last two years, and Jatinder has suggested meal alternatives to attract the growing number of South Asian customers. He researched chai tea at the Indian restaurants and devised a plan for us to carry this option. He also ordered snacks to appeal to this customer base, which are selling well.”
Channi appreciates that organizations and people have overcome the fear of change and are beginning to migrate to sustainable technology and embrace diversity.
“I believe it is crucial to understand sustainability and DEI not just for career growth but also to build a harmonious community,” he says, adding that his biggest challenge was overcoming the myth of the ‘overnight success’ mindset.
“I’m grateful for the strength my family gave me to keep improving my professional skills and being patient for opportunities to open up. I keep working hard to improve myself to be able to take on new responsibilities and become a better leader.”