Alimentation Couche-Tard partners with CGI for IT support

10-year strategic partnership will give Couche-Tard means to enhance customer and employee experience.
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Alimentation Couche-Tard has entered a 10-year, C$380 million strategic partnership to have Montreal-based CGI, an IT and business consulting services firm, deliver managed IT services to allow Couche-Tard to enhance their customer and employee experience, accelerate speed and quality to market, access broad technical skills and expertise, and provide support for Couche-Tard's key business strategies.

"We are pleased to forge a partnership with CGI to support our global technology vision to modernize, automate, and hyperscale," says Ed Dzadovsky, chief technology officer, Couche-Tard. "With technology at the forefront of every customer and employee experience, it is paramount to have market agility, the highest quality and reliability. CGI has impressed us with a thorough understanding of our complex environment, an ability to bring talent, automation, and strategic thinking to the table, and their insightfulness surrounding people and culture."

As part of the 10-year agreement, CGI will deliver a range of IT services and infrastructure support for mission-critical business functions, such as store manager experience, business process automation and innovation, and data access and visibility. CGI will leverage its end-to-end digital processes, governance and frameworks to deliver enhanced operational efficiency and optimize costs.

"Our proximity model around the world enables us to draw on the talents of our technology and retail industry experts in areas that map to key Couche-Tard locations," adds François Boulanger, president and chief operating officer, CGI. "We are committed to partnering with Couche-Tard on their business strategy to help them invest in new capabilities that scale quickly to their needs, and the needs of their customers, across multiple geographies and markets."

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