ARTICLES BY THIS AUTHOR
- 11/3/2026
Canadian c-store profitability: 6 ways to protect margins amid rising costs
Inflation, tariffs and supplier price hikes are squeezing gas and convenience operators. Discover data-driven pricing strategies to safeguard your bottom line and retain loyal shoppers. - 10/4/2026
Lessons in customer service excellence from a Seattle fish market
Advice for convenience, forecourt and car wash operators about motivating teams and keeping service fresh. - 8/27/2026
Strategies for supporting the community through sponsorships and donations
Ways to give back to the community that supports you—without breaking the bank. - 8/2/2026
What is the most important SKU in your store? (Hint: It's not what you think)
Every SKU in your c-store needs to earn its keep. Here is how mastering the 4Ps of merchandising (placement, product, price and promotion) will transform your bottom line. - 7/5/2026
From one convenience store to many: How to know if you're ready to grow
For many, owning multiple locations is a logical step after successfully running a single store. Expansion can boost revenue and buying power—but only if you have the right management shift, capital and systems to support sustainable growth. - 5/26/2026
Are micro-markets competing with traditional convenience stores?
Despite early predictions of disruption, micro-markets have become high-tech vending hybrids for controlled environments, proving traditional convenience stores still need the human touch. - 5/3/2026
How to build, manage and strengthen customer loyalty
Valuable customers return frequently, make repeat purchases and recommend your business to others. Keeping their loyalty is essential to your success. - 4/13/2026
Prepare now for the “100 days of summer”
This is the peak selling season—when traffic surges, basket sizes grow and execution matters most. - 4/6/2026
Prepare now for the “100 Days of Summer”
Retailers often refer to the “100 Days of Summer” as the period between the May long weekend and Labour Day. This is the peak selling season—when traffic surges, basket sizes grow, and execution matters most. - 3/9/2026
Want to succeed in foodservice? Follow these strategies to get it right
When executed well, foodservice transforms a convenience store from a transactional stop into a destination. - 2/5/2026
The art of retail customer service
Empowering staff to resolve issues quickly and independently is the most effective way to turn service failures around. - 1/12/2026
Time to review your retail business’s online presence
Ensuring your digital presence reflects your brand, your products and the experience customers will expect.