A chance to focus on strategic planning and growth
“As a business owner, you need to be out there, working on your business, not working in your business,” advises Tanya Sieliakus, CEO and founder of HR pros Inc. in Halifax.
“While franchises often provide paper support, it doesn't often translate into tactical support for franchise owners.”
To alleviate some of that stress, outsourced HR pros can build tools and processes that educate small business owners about everything from recruitment to employee onboarding and management so they can replicate the experience and apply best practices, says Sieliakus, who encourages small business owners to think about HR as a system custom-built for them.
“It will be simple, easily managed and easily administered. We will train you how to use it, and then hopefully when you call us, it'll be for something else so that you can spend your time as the face of your business, growing your business,” she says.
Do your homework to find the right provider
Before hiring an HR outsourcing firm or purchasing software solutions, think about the internal operations you need taken care of and research options online, suggests Giuffre. Some of the things to inquire about include whether an external HR company has industry-specific knowledge that applies to your business, whether they offer onsite assistance, online support or both, and how they plan to create processes that meet your needs.
Check references and read online reviews to get a better idea if a third-party provider is right for you and see if they’re open to a pilot project to assess the fit. You’ll also want to verify the terms to see if you’ll be locked into a contract, can access à la carte services or get a bundled monthly package with the services you require.
There are also many cloud-based HR solutions c-store operators can lean on for everything from talent management and performance reviews to risk-management support and policy compliance—including Folks HR, Cangaroo, Matchr and HRdownloads. An HR consultant can help you decide on the best fit and thanks to their networks they can probably find you the best deal, too.
“Look at what your need is and then match the services. From there, it's price and fit,” says Giuffre