During a panel discussion moderated by Michelle Warren, editor and associate publisher, Convenience Store News Canada + OCTANE, several of the winners of this year’s Star Women in Convenience Awards spoke about the challenges they faced in their careers and the importance of mentorships and stepping up to open doors for professional growth.
Caroline Bibeau, territory manager with Petro-Canada, a Suncor business, spoke that while ambition is important, she discovered that it was just as important to have a supportive team to around her to help her grow in her career and to take on new roles. “I realized that people and teamwork were helping me and keeping me motivated, working with them day-after-day, working with a variety of stakeholders who provided me breaks and opportunities, and every year how the company entrusted me with more special projects. Those persons really were there to challenge me, to help me extend my strengths and skills.”
Maryline Vuillerod, director, dealer business with McDougall Energy, who worked with both small and large companies overseas before moving to Canada four years ago to take on her role at McDougall Energy, spoke of the need for women to step-up and take on new challenges and opportunities as they present themselves, even if one might feel reluctant to do so.
“It implies taking a leap of faith because you are dealing with uncertainty,” she said. “But you’ve got to make that decision to take it. But I could not have done so without having a support system. I’ve been lucky to work with leaders gave back selflessly to help me and look after me.”
She added that today, there are more women in leadership roles, women who can help other young women excel by being there for them and opening doors to them for growth. She continued that she is now working to help bring more women to the team and expanding the skill sets in management.
“We are looking much more now at ‘soft skills’ rather than ‘hard skills’ and focusing on having a customer-centric perspective amongst our team,” she said.
Isabelle Jacques, owner/operator of La Station Ville Marie – Shell Voisin, spoke about the need for women to believe in themselves and to take risks. In her business, that means being involved in the minutia of the business, keeping on good terms with suppliers and embracing new challenges. She gave the example of when Sobey’s began to move to having her start making fresh sandwiches and other items for the fast growing ‘Grab-and-Go’ foodservice segment. That was daunting at first as it meant more work and the logistics around preparing those items for customers.
Now it has become a core part of her business, and he said the only way to have made it work was to have good team on-hand, one that as an entrepreneur you nurture and respect. “You must be respectful to them and empathic with them. I have some of them here with me this morning because for me, my employees are like my second family.”
That is why she said it is important that as a manager you create a work environment where everyone can thrive. “I try to bring a good work-life balance to everyone. It is not always easy,” she added. “You try to balance relationships, friends, family and work and if you find out that they did something special on the weekend, I ask them what is was on Monday.”
Michele Lown, vice-president of administration with INS Market | Dakin News Systems Inc., added that having a solid team behind you is what can help one succeed in a time of changing market dynamics and customer expectations. She was especially excited about the new beverage alcohol market in Ontario and what it will mean for INS Market in the coming years, and she was excited to hear about all the support a company like Molson Coors Canada is going to provide for companies like INS Market.
“The beer and RTD market is really exciting for us and I was excited to be here to learn about all the different people in that part of the industry,” Lown continued. “I had no idea that Molson Coors had so many RTD brands and for a consumer that is going to be very exciting, and it is something fresh and new for me after 20 years in this industry. It is exciting for us. You see, I’m super competitive and the constant challenge of problem solving, learning and being an agent of change is all part of this industry. You must keep learning and keep driving yourself.”
The morning capped off with the awards presentation to the winners.