Operational service manager
Tanknology, a service by Englobe
How did you get into this business?
My first role right out of university was with Tanknology. I was hired as an administrative assistant and did not expect to be there for more than two years; however, I continued to work my way up and 10 years later I am now a manager and lead a team of 15 people.
What do you like most about your job?
I like working with others, collaborating on new ideas, and problem solving with my team.
What was the biggest challenge of your career?
I would have to say these past couple of months. I have recently returned from maternity leave and re-integrating to work life and balancing a family life has been challenging. It can be difficult to switch from being a mom to an 18-month-old to managing a team. However, it’s been great to be back, and I enjoy the challenge.
How has the business changed since you started?
We were a small office of seven people when I started with the company, and we are now a group of 30. We continue to provide statistical inventory reconciliation to our customers; however, we have grown to include a full fuel-management program that includes data analysis and site management.
What challenges do you think lie ahead for your sector?
Gas prices have increased exponentially, and this could possibly push consumers to think about electric vehicles sooner rather than later.
What is your management or leadership philosophy or approach?
I believe in open communication, and I am a straight shooter. I like to be open and honest with my team. I like to deal with any issues head on and produce solutions together.