2022 Star Women in Convenience winner: Sylvie Berardelli
Retail Operations Manager
How did you get into this industry?
My 25-plus years of retail experience in both sales and management gave me an opportunity to join a growing company with a great reputation in the industry.
What do you like most about your job?
I really enjoy visiting the sites, spending time with the managers and teams, establishing great relationships and working together to make us the best store in our neighbourhoods.
What was the biggest challenge of your career?
Working in telecommunications for more than 20 years and now in the fuel and convenience industry was a learning curve, but I embraced the challenge. It has been one of the most rewarding changes I have ever made.
What's the best advice you ever received?
I have carried these with me for the past 15 years: Learn from challenge and change—and have fun while being the best!
Being hired as convenience retail support clerk in 2018, being elevated to the role of Retail Senior Supervisor in March 2020 and Retail Operations Manager in December 2020.
And being a 2022 Star Woman in Convenience Award Winner!
What are you most proud of during the last year?
How we came together as a retail team to work through all the challenges COVID-19 brought to our business. We worked diligently to ensure the safety of our workers and customers while growing the business. I have the privilege of working with the best managers, supervisors, retail support clerks and director.
What excites you most about the future of this channel?
How innovation and technology is changing how we do business and how we service customers. I also look forward to the expansion of categories to include new products.
I’m a strong communicator and listener who is empathetic and fair. I lead by example and am not afraid to work alongside my team to achieve engagement and high performance.