2023 Star Women in Convenience winner: Nicole S. Monks

Manager, lottery field sales

Ontario Lottery & Gaming Corp.

What do you like most about your job?

I enjoy the thrill of being able to provide information and solutions for my team members and my retail partners. The satisfaction of helping a retail partner grow their lottery business is really the best part. 

What was the biggest challenge of your career?

Hands down balancing being a mother of three children and continuing to deliver and perform for my team.

What's the best advice you ever received?

One, always trust your instincts. Two, control what you can control. Three, it’s okay to say no. Don’t take on something you are not prepared to give your full attention to. 

What excites you most about the future of this channel?

The landscape is evolving so rapidly, and there are really exciting solutions being presented to help service customers in the way they want to be serviced. I’m excited to watch the innovations come to life in store.

Is there anything you think will shape the business in the next five years?

I am keeping an eye on the Self-Serve Terminal.  Looking forward to seeing the pilot and first phases being installed at retail. This will be a game changer for lottery at retail.