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Consumer Affairs & Relations

  • Altria CEO Willard steps aside after COVID-19 diagnosis

    Altria Group Inc.'s chief executive is handing the reigns to the company's chief operating officer (CFO) after contracting COVID-19.
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  • RCC postpones STORE 2020, cancels spring events

    Retail Council of Canada is cancelling spring in-person events and postponing STORE 2020.
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  • COVID-19: 5 ways to safeguard workers and customers

    Cleanliness is next to godliness, especially in the face of this COVID-19 pandemic.
  • Tims Hortons moves to drive-thru and take-out only

    Tim Hortons parent company Restaurant Brands International Inc.
  • City of Toronto allows for 24-hour delivery to restock store shelves

    With an eye on ensuring retailers, such as c-stores, have the products their customers want and need, all retail businesses are exempt from the City of Toronto Noise Bylaw to facilitate after-hour deliveries.Effective immediately and until further notice, the move is part of the City of Toronto’s response to COVID-19 and is meant to support of businesses and the community: The City’s Noise Bylaw includes the ability to provide an exemption in response to extraordinary circumstances affecting the immediate health, safety or welfare of the community.“We are taking this action to help Toronto businesses get deliveries and continue to stock their shelves with essential goods for our residents," said Mayor John Tory.  "By exempting retail businesses from the City’s noise bylaw right now, we will ensure that retailers can receive deliveries 24 hours of a day, seven days a week.”City staff – in consultation with Mayor John Tory’s office – moved quickly to make this immediate change after it was raised by the Retail Council of Canada as a way to allow additional deliveries for retailers the wake of panic-buying and stockpiling.“To assist in getting goods to market in a more expeditious manner, we applaud the City of Toronto for temporarily lifting time-of-day restrictions on roadways and deliveries for our retailers," said Diane J.
  • Bare store shelves, long lines amid coronavirus stockpiling

    When Harmony Samra went to her local No Frills Thursday afternoon in Toronto to pick up some food, she wasn't prepared for the chaos inside, where customers were filling multiple carts seemingly with anything they could grab off the shelves.
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