Tim Hortons launches new protein beveragesHot and cold Protein Lattes feature up to 20 grams of protein per medium beverage. Excel Dryer earns design recognition awards at 2025 Loop Design Awards Loop Design Awards spotlights company’s leadership in eco-conscious design, community partnerships and product excellence. Tim Hortons names top customer picks for 2024 Walnut Crunch was Canada's favourite retro donut with the Apple Fritter top donut overall. Enhancing customer service: The importance of listening The first step is training and empowering customer services representatives to actively engage with customers and solicit their feedback.