Canadian Tire reports third-quarter profit, raises dividend
“We delivered strong retail profitability for the third consecutive quarter and sales trends improved," said Greg Hicks, president and CEO, Canadian Tire Corporation. "With customer spending still constrained, Canadians are seeking value and finding it through Triangle Rewards, where more loyalty members earned and redeemed with us at higher levels this quarter. We continue to control costs and manage margins carefully, in order to balance lingering consumer and economic headwinds. At the same time, the investments we have made over the last two years position us well, with better omnichannel experiences, higher customer satisfaction scores, and a positive reaction to new products as they hit our shelves."
According to Canadian Tire’s financial statement for the quarter, the company saw increased loyalty engagement and saw active registered loyalty members up 4%, with members taking advantage of 1:1 offers, taking advantage of Triangle promotions, and scanning their loyalty cards more. In-store Net Promoter Score (NPS) was also up across the company's banners, with store investments and a focus on strong in-stock availability of key brands helping drive improvements in positive customer sentiment.
With additional files from Canadian Tire Corp. Ltd.