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The Independent Convenience Stores Alliance calls for answers from Health Canada over tobacco packaging enforcement

ICSA is asking Health Canada to explain what happened, confirm whether the situation is under investigation and outline steps to protect retailers from being left with inventory that should never have been delivered.
Naomi Szeben headshot
Cigarette pack
Image: Shutterstock
Cigarette pack
Image: Shutterstock

The Independent Convenience Stores Alliance (ICSA) is calling on Health Canada to clarify reports that non-compliant cigarette packages were distributed to Canadian retailers past the federal deadline.

Short-flap cigarette packages arrived at retail stores after manufacturers were required to transition to a new packaging format by August 1. While manufacturers and distributors were required to comply by that date, retailers have until October 31 to sell through their existing inventory.

In a press release, ICSA said they are asking Health Canada to explain what happened, confirm whether the situation is under investigation and outline steps to protect retailers from being left with inventory that should never have been delivered.  

"For independent convenience store owners, this is becoming an all-too-familiar story," said Hani Al-Shikarchy, spokesperson for the Independent Convenience Stores Alliance, whose members include Kenny Shim and Terry Yaldo of the Ontario Convenience Store Association. "Health Canada continues to introduce new regulations affecting our stores, but when problems arise elsewhere in the supply chain, retailers are too often left looking for answers."

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Supply chain disconnect

According to the release ICSA represents some independent convenience store operators across Canada. The alliance points to a growing disconnect between the regulatory burden placed on small retailers and the federal government's enforcement across the broader supply chain. Small retailers face inspections and penalties for non-compliance, but expect equal accountability from manufacturers, distributors and federal regulators.

The issue follows similar frustration from two years ago when Health Canada restricted Health Canada-approved nicotine pouches to pharmacies, removing them from convenience stores. ICSA strongly opposed the move, stating that removing legal products from licensed retailers with established age-verification procedures led to lost sales for legitimate businesses while unauthorized products emerged through online sellers and other channels.

"Two years ago, Health Canada treated responsible convenience stores as though we were the problem," Al-Shikarchy said. "Today, we are still dealing with the consequences of that decision. Legal retailers lost business, while unauthorized nicotine products became increasingly available elsewhere. Now we have another situation where retailers appear to have received products after a manufacturer compliance deadline, and once again Health Canada will not provide clear answers."

Call for direct engagement

ICSA is requesting greater transparency from Health Canada to ensure retailers are not penalized for stock provided through legitimate distribution channels. The group is urging Health Minister Marjorie Michel and her team to consult directly with store owners before implementing further regulatory changes.

"Stop treating Canada's convenience stores as an enforcement problem and start treating us as partners," Al-Shikarchy said. "Whether it is cigarette packaging, nicotine pouches or the growing illegal nicotine market, the people making these decisions in Ottawa need to spend more time listening to the small business owners who actually have to implement them."

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