2022 Star Women in Convenience winner: Heather Robertson

National account manager

Payment Source

How did you get into this business? 

My career path was a natural progression from different sales and account management roles to my current position.

What do you like most about your job? 

I love building relationships and rapport with my customers. This is a very important part of my role and focus for our company. We strive to have a strong trust with our key accounts.

What was the biggest challenge of your career?  

Navigating the challenges associated with the COVID-19 pandemic within the convenience network was the biggest challenge. There were very uncertain times, but our network excelled above and beyond.

What's the best advice you ever received? 

Don’t be selfish, be a team player. Everyone will appreciate a person who works well alongside other people rather than someone who works alone.  Also, it's important to build a network of people you can work with as connections in the future.

What's your career highlight or proudest achievement?  

After being in this industry for five years, receiving this award and being recognized by my industry and my peers is a career highlight.  I'm honoured and humbled.

What excites you most about the future of this channel? 

Offering new payment technology in the convenience industry and seeing new trends in the way the customers are spending.

What challenges do you think lie ahead for your sector?  

There will be ongoing challenges with how the industry changes in the convenience and petroleum network as well as with price increases and shopping trends. There have been so many changes.