2023 Star Women in Convenience winner: Fran Coons

Market manager

7-Eleven Canada

 

How did you get into this industry?

I’ve been serving customers since I was a teenager. I love the ever-changing, fast-paced environment, with the opportunity to make our customers’ day by delivering on convenience when, where and how they want it.

 What do you like most about your job?

The people. I feel so lucky to be part of a great culture with so much support around me. As a team, we’re all focused on the same goals.

 What was the biggest challenge of your career?

Starting a new role at a new company during COVID and navigating through the changes and uncertainty of that time while learning. It was almost one year before I met the rest of the team in person and built relationships. 

What's the best advice you ever received? 

Be transparent, give honest feedback to the team and support them through hard realities rather than trying to protect them. Don’t put my own limits on what they’re capable of.

What's your career highlight?

Being nominated by my peers and leaders for this award.

What work-related accomplishment are you most proud of during the last year?

Taking over the Northern AB Market, including all locations north of Red Deer, putting the right team in place and delivering results together. Launching a full restaurant concept, including licensed locations to meet the evolving needs of our customers and elevate their experience.

What excites you most about the future of this channel? 

Canadian convenience is very dynamic; I’m excited to be meeting the customers’ needs in a constantly evolving environment. 

Anything else you would like to add?

I’m thankful for this nomination, a recognition of my team’s hard work. A diverse, inclusive and collaborative team will always drive success.