2024 Star Women in Convenience winner: Debbie Clayton

Human resources director, Canada and 3PL

Core-Mark International

How did you get into this business?

After a restructuring at a former employer, distribution seemed to align with my experience in retail HR and operations. I applied for an open role and the rest is history. There was an immediate fit with the values of the organization and the way it treated associates. 

What are you most proud of from the last 12-18 months?

A year and a half ago, I was promoted to HR Director for Canada and 3 PL U.S. locations. I have a great team and have learned a lot about U.S. employment and the broader organization.

What do you like most about your job?

The pace of change and the evolution of the organization. As a leader, you really can change associates’ lives through their work experience and the development available to them.

What was the biggest challenge or your career?

When Core-Mark acquired another company in Ontario in 2015. Bringing two cultures, two buildings and the associates together without significant attrition, or affecting the customer experience, was a monumental task involving change management and collaboration amongst all leaders.  

What's the best advice you ever received?

Early in my career, a manager told me to bring solutions, not problems. Don’t come with a question, come with answers and be open to feedback. 

Career highlight/biggest achievement?

In 2016, I was named HR Manager of the Year at Core-Mark, and now winning a Star Women in Convenience award as an HR director. 

What excites you most about the future of this channel?

The channel will continue to be challenged by changing consumer preferences, economies and the employment market. Knowing this, we always need to be planning. There is no status quo in this industry.

What will shape the business in the next 5 years?

Consumer demands: Decline in the nicotine space, healthy snacks and meals on the go, electric vehicles. It is a rapidly changing business, and convenience and the distribution network must work as industry partners. 

How do you define yourself as a leader?

I see myself as a supportive coach helping to develop others. Set expectations and provide autonomy so your team can show you what they can achieve. Make sure to recognize successes.