Customer Retention / Loyalty

CSNC speaks with Jeff Brownlee, about what to expect for Convenience Week 2026.

Circle K Canada launches "What's Your Swirl Personality?" combining Froster drink customization, social media gamification and digital Beverage Club rewards.

The Soapbox debunks the margin erosion myth: Car wash operators across North America use subscription models to build loyalty, protect profits and scale efficiently.

The parent company to 7-Eleven plans to use a combination of physical and digital assets to strengthen the customer experience.

This acquisition adds 13,000 stores and an advanced digital retail platform to Couche-Tard's network.

Experts discuss how this essential service now drives high-value customer traffic and loyalty to convenience and fuel operations.

Owner Thomas Sheehan talks about the evolution on the Ontario-based convenience chain, growth and ice cream.

It marks the first time Avion Rewards – or any Canadian loyalty program – has achieved this global distinction. These awards celebrate outstanding achievement and forward-thinking innovation across the global loyalty landscape.

Valuable customers return frequently, make repeat purchases and recommend your business to others. Keeping their loyalty is essential to your success.

Aiming to make McDonald's Canada a "beverage destination," the fast-food giant has created a new drink menu to attract younger customers.