Operations

In every issue of YCM/Octane we share stories from convenience, gas and wash retailers who are using social media to build a community of loyal customers. Pictured above is Scott Knack, owner of Alcona Esso in Innisfil, Ont. Over the last couple of years, Scott and his team have built up a Facebook following of more than 1,400 people. Check out their social media story "Making Friends" in the January issue of YCM/Octane. It's full of innovative ideas and tips to help you learn from their success.

Take two minutes out of your day to watch this video, which features Roland Park, owner of IDA Milk and Variety in Toronto. He'll walk you through three ways to profit from promotions. If you follow these simple tips, you might just see a lift in sales!

Did you know the 10th anniversary of The Convenience U CARWACS Show is just weeks away?

Hugh Large is known as the convenience guru, and he knows a thing or two about in-store layouts and merchandising. We caught up with him at The Convenience U CARWACS Show in Calgary and got him to share his top five tips for building a successful in-store environment. Take two minutes out of your day to watch this video.

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We’re into a new year and the winter has definitely arrived for Canadians. As a c-store owner, you may notice more and more of your customers coming into your store looking for cough drops...

There's a lot more to a well-run promotion than just getting the right product on the shelf. Take two minutes out of your day and watch our CCentral video, "Five ways to run a successful promotion...

In our 2012 CCentral.ca Independent Insights survey, we asked retailers from across the country to tell us about their staff engagement strategies. We found out that 67% of store operators believe staff engagement...