Sweet spot: Enniskillen General Store
In some ways it seemed almost pre-destined that Sheehan would go into the convenience business; he came from convenience store stock, after all. His parents had operated a gas station convenience store in Oshawa since the early 1970s, and eventually came to own a pet store of their own that Sheehan ran prior to starting his own store.
“I always felt really comfortable with retail,” he says. “My parents worked seven days a week and I was always in the store.” This was in the days before Sunday shopping, and as one of the few places to buy food staples in those days, their store would always be busy.
“We’d go to church, and then afterwards open the gas station,” says Sheehan. “I spent a lot of time with them at the store. I don’t know if I wanted to do it right away, but I definitely enjoyed it. I felt like I learned a lot early and knew what I was doing, so I kind of always wanted to go on my own.”
It’s important to have a unique selling proposition (USP) in a business as commodified as convenience, and Enniskillen General Store has made sweets and treats a core part of its proposition. Sheehan says he’s trying to build his business around being a “sweet treat headquarters.”
In addition to serving more than 45 different flavours of Kawartha Dairy ice cream—and yes, they’re still oversized—as well as other frozen treats and ice cream cakes, the stores are also a destination for imported and retro candy, like Dunkaroos and the sour candy brand Warheads, as well as gum brands, like Beemans and Thrills. “It’s taken off like crazy,” says Sheehan of the move into candy. “People see it and say, ‘I remember this from 20, 30, 40 years ago.’”
The stores also saw demand for grocery items spike during the pandemic, with grocery sales skyrocketing by as much as 400% to 500% between the summer of 2020 and summer 2021. “It’s still doing well, but it has come down a bit,” says Sheehan, who attributes the growth to people trying to avoid shopping at big grocery stores.
The pandemic and the supply chain issues bedevilling so many businesses have also proven a challenge. It hasn’t been too bad so far, a certain flavour of Gatorade here, a specific chocolate bar there, but it doesn’t sit well with Sheehan, who prides himself on having shelves stuffed with products.
“I love a packed store, with lots of product in our storage room,” he says. “I hate running out because I think that’s a detriment to a business. If someone comes in and you don’t have their favourite drink or chocolate bar, they’re going to start going somewhere else.
Sheehan is always on the lookout for new products and regularly attends The Convenience U CARWACS Show. “We love going,” he says, adding it’s a valuable forum for connecting with new people—exhibitors and fellow attendees. “Meeting companies is great, especially for new products and services. It helps our business because we learn about the latest new products and that always helps grow sales.”
Sheehan has also put social media at the heart of his business. Enniskillen General Store has more than 23,000 Facebook followers, 16,200 on Instagram and more than 3,600 followers on Twitter. Last year, Sheehan made his first foray into TikTok with a promotion called “Ice Cream Love,” which saw him post a video of him placing a $20 gift card—in the shape of an ice cream cone, naturally—in various community locations around the stores’ operating area.
“I love using social,” he says. “It doesn’t cost you anything to do it, just a little bit of your time.” As the owner of five stores (six if you include the pet store) time is perhaps the one thing he never seems to have enough of.
- What’s your USP? In business as commodified and competitive as convenience, carve your niche with a unique selling proposition.
- Stock up: Sheehan likes a packed store and stockroom. “If someone comes in and you don’t have their favourite drink or chocolate bar, they’re going to start going somewhere else.”
- Be social: A little bit of time and a sense of fun are great ways for independent operators to keep their store top of mind with their community. Consider product shots, as well as promotions and other community-oriented announcements.