Customer Service

Tim Hortons is attracting younger Canadians to its restaurants with international flavours in hot and cold drinks, growing sales for the chain.

Michael Jackson's "Thriller" will play at six locations for a limited-time Halloween experience.

The Technology Leader of the Year award winner embraces digital and frictionless solutions across its network.

Don’t let unexpected losses wash away your profits. Learn how to conduct a proper risk assessment and tailor a policy that protects your car wash equipment, staff and bottom line.

Inside the strategic shifts convenience retailers are making to attract and retain female consumers. From upgrading safety, store design and product mix to capture this growing and lucrative demographic—here's why your brand needs to adapt.

Adam Friedman and Philip Santini share ways c-stores can get a head start on food trends and define the difference between novelty and fads.

From curating the right selection to strategic in-store merchandising, beer and cider experts share how convenience stores can capitalize on shifting consumer preferences and format innovation to drive sales.

From streamlining staff management to predicting customer churn, AI-driven tools are helping operators manage daily operations, maximize efficiency and reimagine the customer journey.

Circle K Canada and Couche-Tard have launched a visit-based loyalty campaign that offers a $10,000 cash grand prize draw.

From freshness and flavour to equipment and execution, here’s how convenience retailers can level up their coffee program this fall.