Operations

3 trends poised to shape convenience in 2021 In a world where consumers’ constantly changing product preferences, sky-high expectations and buying behaviours rule, trends often push c-stores to pivot, innovate and aim higher.

The new lab at McGill's Bensadoun School of Retail Management will enable ground-breaking research and test innovations, including frictionless technologies.

Q: What should I do if an employee has COVID-19?A: COVID-19 constitutes a workplace hazard under the Canada Labour Code, which means employers are responsible for the occupational health and safety of their employees.

There is a myriad of national or faux holidays occurring multiple times a month that present opportunities for convenience store retailers to leverage the occasion to increase sales and profits

Convenience stores provide a unique shopping experience that differs from other brick-and-mortar retailers.

When the founders of PizzaForno began rolling out automated, around-the-clock pizza ovens in Canada, they spent months perfecting recipes.

Retail shrinkage, due to employee theft, shoplifting and errors, is an ongoing issue for c-store operators.

Delivering the goods in the midst of a changing consumer landscape.

63% of Canadian loyalty program members saying they are actively leveraging their membership and are satisfied with the program.

Greater convenience and better data make current POS essential tools to success At Calgary’s new iWash, operator Kunal Patel sought simplicity and he found it with his Point-of-Sale (POS) system.

Now that we are experiencing a momentous shift in how the convenience store industry operates is clear, but where do we go from here?

Dan Elrod is president of Wallace & Carey, a leading logistics and supply chain solution to the convenience industry Canada.