Operations

When John Douang was growing up his parents owned a convenience store.

Amazon is aiming to kill the supermarket checkout line.The online retailing giant is opening its first cashierless supermarket, the latest sign that Amazon is serious about shaking up the $800 billion grocery industry.At the new store in Seattle, shoppers can grab milk or eggs and walk out without checking out or opening their wallets.

Staggering losses and safety concerns have retailers seeking new solutions to retail theftGrab and go took on new meaning for staffers at Real Canadian Superstores in Winnipeg, who until last December were witnessing shoplifting events several times per shift, with thieves leaving stores with items like electronics, meat and Tide pods.

On the corner of Montreal's historic St-Laurent Blvd.

7-Eleven Inc. is debuting a cashierless store at its corporate headquarters in Irving.

Amazon redefined the delivery game by changing consumers’ expectations for the convenience, speed and method by which they could receive products.“We expect everything from cupcakes to kayaks delivered as fast and conveniently as pizza,” said Marc Gorlin, founder and CEO of Roadie, the “on-the way delivery service” that aims to connect people and businesses that have items to be delivered with drivers already heading in the right direction.

An operator’s guide to developing policies for employees and customers With the legalization of recreational cannabis in Canada in October 2018 (and, more recently, edibles), many businesses, including convenience retailers, are now faced with the challenge of managing the effects of the legislation on their workplace while also protecting their rights as employers.

As c-store operators it’s easy to get caught up in the day-to-day of running your business.