The art of retail customer serviceEmpowering staff to resolve issues quickly and independently is the most effective way to turn service failures around. Hein Schumacher appointed new CEO of Barry CallebautSchumacher comes to Barry Callebaut over 25 years of experience in the food sector. Alimentation Couche-Tard’s new CEO is cognisant of the past, focused on the future Alex Miller sits down for in-depth discussion about his new role and the company’s vision during the recent Convenience Industry Council of Canada Summit.
