Leadership

The art of retail customer service

Empowering staff to resolve issues quickly and independently is the most effective way to turn service failures around.
Hein Schumacher appointed new CEO of Barry Callebaut

Schumacher comes to Barry Callebaut over 25 years of experience in the food sector.
Alimentation Couche-Tard’s new CEO is cognisant of the past, focused on the future

Alex Miller sits down for in-depth discussion about his new role and the company’s vision during the recent Convenience Industry Council of Canada Summit.

Leaders to discuss how social impact efforts are shaping core business strategy at at 2026 Convenience U CARWACS Show C-store IQ Conference