Customer Marketing

From streamlining staff management to predicting customer churn, AI-driven tools are helping operators manage daily operations, maximize efficiency and reimagine the customer journey.

From freshness and flavour to equipment and execution, here’s how convenience retailers can level up their coffee program this fall.

The back-to-school season represents a critical period for convenience store operators looking to capture early morning drop-off traffic, mid-day lunch business and the late afternoon rush.

Hershey Canada capitalizes on consumer engagement using high-foot-traffic activation and impulse display strategies to keep Oh Henry! top-of-mind as a "Hunger Bar."

CSNC speaks with Jeff Brownlee, about what to expect for Convenience Week 2026.

The Soapbox debunks the margin erosion myth: Car wash operators across North America use subscription models to build loyalty, protect profits and scale efficiently.

Limited tickets and tables available. Here's why you want to be there on September 23rd!

Now a part of the sandwich chain's permanent menu, the flatbreads are a part of Subway Canada's line.

Tim Hortons is leveraging back-to-school consumer traffic with an exclusive Canadian QSR partnership featuring Harry Potter menu items, collectible merchandise and interactive packaging.

As inflation reshapes consumer habits and fuel prices rise, gas stations are turning to fresh food and beverage programs to boost traffic, revenue and customer loyalty.