Anne Kothawala

President & CEO, CICC

Author Profile

Anne Kothawala is president and CEO of the Convenience Industry Council of Canada. The national, not-for-profit council represents retailers, vendors and distributors, who put the needs of the customer first.  The council advocates for the diverse and dynamic convenience channel by representing their interests at the federal, provincial and municipal levels of government, while also providing access to industry data, research and best practices to help them with critical business decisions.



Innovation is the way forward

As we look to the future and enter the recovery phase, navigating the new normal will hinge on innovation and meeting ever-changing customer demands. That’s why any post-pandemic recovery strategy must focus on expanding our product offerings.

Reduce interchange fees to reinforce recovery

A fair recovery for essential businesses should emphasize the need to level the playing field for merchants, like c-stores, that have stood by Canadians throughout the pandemic.

Convenience and choice

The next step in our industry’s work to serve our customers is currently in the hands of governments: allowing beverage alcohol in convenience stores.