Operations

Your employees interact with customers every single day, and if they're not providing excellent service, your shoppers won’t return

At the junction of Highway 83 and Provincial Road 257 in Virden, Man. is a c-store, car wash and petroleum site called White Owl Convenience. Wayne Rudneski, who owns three White Owl locations with his brother, has been in the c-retail business since the 1970s. This retailer is known to spend 15 hours in his store every day – dedication which he believes gives him an advantage over his competitors...

For more information and industry updates from the OCSA, check out the March 2013 CONVENIENCE CONNECT newsletter.

In every issue of YCM/Octane we share stories from convenience, gas and wash retailers who are using social media to build a community of loyal customers. Pictured above is Scott Knack, owner of Alcona Esso in Innisfil, Ont. Over the last couple of years, Scott and his team have built up a Facebook following of more than 1,400 people. Check out their social media story "Making Friends" in the January issue of YCM/Octane. It's full of innovative ideas and tips to help you learn from their success.

Take two minutes out of your day to watch this video, which features Roland Park, owner of IDA Milk and Variety in Toronto. He'll walk you through three ways to profit from promotions. If you follow these simple tips, you might just see a lift in sales!

Did you know the 10th anniversary of The Convenience U CARWACS Show is just weeks away?

Hugh Large is known as the convenience guru, and he knows a thing or two about in-store layouts and merchandising. We caught up with him at The Convenience U CARWACS Show in Calgary and got him to share his top five tips for building a successful in-store environment. Take two minutes out of your day to watch this video.

Read our weekly blog and join the discussion!