Operations

At 181, Nova Scotia’s Frieze and Roy is celebrated as Canada’s oldest general store Everybody in the community of Maitland, NS, roughly 90 kilometres from Halifax, knows that you can get potato chips, lottery tickets, and even maple syrup at Frieze and Roy.

Changing consumer behaviour is affording c-stores a unique opportunity to help customers mark special moments, from family moving nights to Halloween, but it starts with the right product mix.

Digital signage has become a major trend in the retail space.

Shopify Inc.

With convenience stores and micro markets declared essential services during the COVID-19 pandemic, your site likely adopted a stricter cleaning routine to prevent the virus spread.

The inaugural C-store Solutions Directory is positioned as a valuable resource for convenience operators across Canada.

Some businesses reopening with pandemic protocols in place have said they won't accept cash for the time being, potentially accelerating what the Bank of Canada describes as a decade-long shift away from the banknote.

The novel coronavirus (COVID-19) has had a dramatic impact on how consumers shop.

Devin Mahaffey, president of the CTM Design, has seen a lot of changes first hand in the c-store space.

  Look, no hands: Convenience shoppers prefer to tap and pay Cash is no longer king, having been dethroned by shoppers opting for contactless payments at the c-store level.  Fittingly, a primary driver is overall convenience, as shoppers seek quick and easy ways to pay, whether in store or at the pump, according to Convenience Store News Canada’s proprietary research report C-store IQ: A National Shopper Study.  C-Store IQ is the first convenience and gas specific study that delves into the wants, needs, perspectives and habits of Canadian consumers.  Of course, these days contactless isn’t just the word for tapping to pay with a credit card, debit card or mobile app—it’s a strategy to help combat the spread of COVID-19.  According to C-store IQ research, the definition of convenience, for most shoppers, is an experience that ultimately saves them time and effort: 41% of those surveyed said it purely comes down to having a “convenient” experience and 34% define this as a “quick stop/in and out.”  This need for speed extends to the checkout experience, where tap and pay rules.